We made the right decision by calling Thomas HVAC for our heating and air conditioning needs. The installation was done quickly and in a very professional manner. The technicians take the time required to make sure a customer is fully satisfied. I have never had service from any similar company that is as good as Thomas.
Definitely talk to this company for any of your HVAC needs. We called on Tuesday for a quote on a new unit; a rep was at my house within 4 hours of my call, we received the quote via email within 30 minutes of him leaving our house. I asked a lot of questions throughout the decision process and not once did I feel as though I had asked a stupid question. The techs were out on Thursday (same week) to install the new unit in the negative degree temperatures with great attitudes and friendly smiles. We are BEYOND impressed with the superb customer service Thomas HVAC has provided us!. We are happy to say that we made the right choice going with Thomas HVAC. We are WARM (without blankets)! Thank you all so much!
They sent over a sales guy 20 minutes after I called and told them my HVAC was out. He got us upgraded on an air cleaning package when we weren’t interested in the humidity control package, which removed any doubts we had about buying that model. The installing guys were here bright and early on the install date and were quiet and professional and done by 3 o’clock. They even brought me window units to use until my install date. Absolutely would recommend.
! Not only did Joe show up on time but early! That in itself is worth 5 starts for us! They even wear shoe covers to keep the dirt off your floors. Thank you so much guys!!
Came out and was very profession
al. Explained to me what needed to be done as well as fixed a problem that a previous HVAC company was suppose to have fixed a month earlier. They also explained why my unit was freezing up at certain temperatur es, which makes sense to me now and was not explained to me by other HVAC company. The service technician , Joe, even wore booties when within the house which surprised me since the previous HVAC company did not. That was very courteous of him. I would recommend this company. If I could give more than 5 stars I would.
Without a doubt, my experience with Thomas HVAC was absolutely fantastic. The courtesy and professionalism extended by the employees starting with the initial phone call all the way until the AC was fixed was nothing less than comforting and amazing. If I ever have issues with my HVAC again, I will be calling Thomas HVAC. You set the standard for customer service and premium workmanship at fair competative prices. I would like to extend an addition shout out to the tech that came to our house on Monday and Tuesday evening on Oakview Rd in Hazel Green. I didn’t get to meet him, but the Wife couldn’t say enough nice things about him. If he gets my Wife’s seal approval, that’s saying a lot. Thanks for the expediant service and a job well done. All y’all are awesome!!!
Thomas HVAC has THE BEST Staff. They go way above and beyond. Everyone should have their service plan. It’s very affordable and will save money when something goes wrong. Plus they come out at least twice a year to check and service the AC unit. We’ve been a customer for about 4 years and have always been extremely happy with their service.
I have been a customer of Thomas HVAC for about 8 years now. They have always been on time and nice. We had to have a hole new system installed in our last house, we got quotes from 5 different places and Bo was the best one and it was done in one day. Family owned and run by an honest guy.
G. Francis Cline
Thomas HVAC provides excellent heat pump service at a good price. The office staff schedules a repair visit as soon as possible and keeps the customer informed when the repair technicians will be at your house.
You guys are awesome. Last summer my HVAC unit quit working and I was miserable, and I got great advice, fast response time, and I absolutely LOVE my new unit. Thank you!